1. Introduction
Clarity Health is committed to protecting the privacy and security of your personal and health information. Centered Health for Women provides membership-based concierge primary care for women, powered by the Clarity platform, which unifies your health data into a single, continuously learning care experience.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, connect a wearable or health device, or receive care through our services (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
2. Who This Policy Covers
This Privacy Policy applies to:
- Visitors to our website and marketing pages
- Prospective and current members of our concierge care program
- Patients receiving clinical care through Centered
- Users of the Clarity mobile application and connected devices
3. Information We Collect
We collect several categories of information to deliver personalized, longitudinal care:
3.1 Information You Provide Directly
- Contact and account details: name, email address, phone number, mailing address, date of birth, and login credentials.
- Membership and billing details: payment information, membership tier, and transaction history (processed through secure third-party payment processors).
- Patient-reported data: health goals, symptoms, lifestyle information, and responses to structured assessments (e.g., MRS, PHQ-9, GAD-7, PROMIS).
- Communications: messages you send to your care team or our support staff.
3.2 Protected Health Information (PHI)
As a healthcare provider, we collect and maintain PHI in connection with your care, including:
- Clinical records from electronic health records (via athena FHIR, HIE/C-CDA)
- Labs and imaging results (e.g., Labcorp, Quest, SimonMed, RadNet)
- Diagnoses, medications, care plans, clinical summaries, and provider notes
Your PHI is protected under the Health Insurance Portability and Accountability Act (HIPAA) and is also governed by our separate Notice of Privacy Practices, which controls in the event of any conflict with this Policy regarding PHI.
3.3 Health and Wearable Device Data
With your authorization, we collect continuous and periodic health data from connected sources, including:
- Wearables and apps (Apple Health, Apple Watch, Fitbit, Garmin, Oura)
- Continuous monitoring devices (e.g., continuous glucose monitors and other connected devices)
3.4 Information Collected Automatically
When you use our website or app, we may automatically collect device identifiers, IP address, browser type, usage data, and similar analytics information through cookies and comparable technologies (see Section 9).
4. How We Use Your Information
We use your information to:
- Provide, coordinate, and personalize your concierge care
- Build and maintain your Canonical Longitudinal Patient State — a unified view of your health used to power health scores, risk detection, clinical summaries, and evidence-grounded care plans
- Communicate with you about your care, appointments, and membership
- Process payments and administer your membership
- Improve our Services, including through de-identified and aggregated analysis
- Support our continuous-learning system using de-identified data
- Comply with legal, regulatory, and safety obligations
5. How We Share Information
We do not sell your personal information. We may share it with your care team, service providers acting on our behalf under appropriate safeguards, other providers you authorize, and as required by law. Business associates handling PHI are bound by HIPAA-compliant agreements.
6. Data Security
We use administrative, technical, and physical safeguards designed to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.
7. Data Retention
We retain information as long as needed to provide services and to meet legal, clinical, and regulatory requirements, including medical-record retention periods under applicable law in California.
8. Your Rights & Choices
Depending on your location, you may have rights to access, correct, delete, or restrict use of your information, and rights regarding your PHI under HIPAA and applicable state law. To exercise these rights, contact us using the details below.
9. Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, and analyze usage. You can control cookies through your browser settings; disabling them may affect functionality.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect information from anyone under 18 without appropriate authorization.
11. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted here with a revised "Last Updated" date.
12. Contact Us
Clarity Health Services, LLC
3910 Duncan Place, Palo Alto, CA 93406
Email: help@clarityforwomen.com · Phone: (415) 943-2289